Within the Festivalpark, you can pay for food and drinks with Coins, our own digital currency. Coins can be purchased during the festival via the QR code on the tag of your festival wristband, via the Werchter Boutique app or at the counters. One Coin costs 3.8 euros. After purchase, Coins will be added to the chip of your festival wristband and can be used immediately. Swipe your wristband at the reader at the drink and food stands to pay.
A Coin costs 3.80 euros.
Coins can be purchased during the festival via the QR code on the tag of your festival wristband, via the Werchter Boutique app or at the counters. One Coin costs 3.8 euros. After purchase, Coins will be added to the chip of your festival wristband and can be used immediately. Swipe your wristband at the reader at the drink and food stands to pay.
You can order Coins in several ways:
We have chosen this closed-loop system because it offers good stability, since the counters and food stands are not dependent on the connectivity of the payment terminals.
This system also represents an easy way to refund the 0.2 Coin deposit on reusable cups when they are returned. Anyone who brings 15 R-Pet bottles or cans back, will receive a Recycling Coin on their tag.
Yes, you can request a refund from Thursday 17 July 2025 at 11.00 am until Thursday 31 July 2025 at 11.59 pm, on werchterboutique.be/cashless.
Visitors from outside the EU can request the refund from Monday 28 July 2025 at 11 am until Thursday 31 July 2025 at 11.59 pm. After this period has elapsed, no refunds will be processed.
Refunds are issued within a month of request. An administrative fee of 3,5 euros is charged for refunds. You must register in order to request a refund.
(*Only Coins you have purchased will be refunded, see conditions of sale).
The refund fee is 3,5 euros (or 0.92 Coin). Every refund is checked, which requires handling. This and other service-related costs are included in the refund fee.
If you use up all the Coins on your wristband or card, you do not have to pay a fee, of course.
Tip: It's quite easy to have a Coin balance of 0 at the end of the festival so you don't have to request a refund. Say you have 0.2 Coins left. Via the QR Code, app or counter, you can purchase an extra 0.8 Coins. With 1 Coin, you can then purchase a drink in an R-Pet bottle or can, for example.
Are you having problems, with loading for example? Then we are happy to help at any of our cashless helpdesks in the Festivalpark. The team is also available during the festival via cashless@livenation.be.
It’s easy to check your Coins balance at the bars, food stands and at the booths. Have you bought your Coins using a QR code and are therefore a registered user? Then you can view your Coins balance in the same way as well as a summary of your orders.
Would you like to set up a kitty with your friends? Then opt for the groupie card! Rather than loading Coins to your wristbands individually, collectively purchased Coins can be accumulated on a card. The groupie card is available at every top-up booth. A minimum top-up of 10 Coins is required to obtain this card. Now you just have to decide who’s getting the drinks. 😉
No, that's not possible. A festival ticket is strictly personal per festivalgoer, so a separate account is required per ticket. As soon as your ticket is linked to your account, Coins can also be purchased for that account (and therefore for that festivalgoer).
You can log in with the e-mail address and password you used previously and then link your Rock Werchter 2025 festival ticket. Previous linked tickets will have disappeared from your account, as the relevant events have ended.
Yes, this payment system is secure.
A few additional tips to avoid abuse :
Have you registered as a user by loading Coins onto your band or card using the QR code or the mobile app? The helpdesk staff can block the card or band of a registered user. After a check of your ID and ticket, your 'lost' Coins can be loaded onto a new card/bracelet.
Have you bought Coins at the ‘top-up’ booth and are not a registered user? Then both card/bracelet and the Coins on it have been lost and we cannot transfer your balance.
Our wristbands have been equipped with tags for several years. On entering the festival you receive a tagged wristband when you scan your festival ticket. The tag in your wristband is literally your key to the festival from that point on. The same way that, in the past, a fabric wristband, or longer ago even, a stamp served as proof of admission once the ticket was checked. The tag in the wristband is not linked to your data. The same applies to anyone loading Coins using the top-up booths. If you buy Coins using the QR code on your wristband, you have to register and certain details such as your email address are stored in order to enable the transaction.
We are unable to provide an invoice for your purchased Coins. After the festival, you can generate and download receipts through your cashless account. These receipts provide an overview of all the products you consumed, listed in euros. You can add your own details to the receipts, such as name/company, address, and VAT number. Once a receipt has been generated, these details can no longer be modified.
